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Customer experience

Mobility: how to offer the best digital experience during customer onboarding?

At times when mobility has become multimodal, customers are increasingly fickle in their choice of transportation.

Whether they want to rent a car, use an electric scooter or take public transport, they look for quick and easy onboarding.
Hence the need for mobility actors to offer adapted solutions.

How to offer a digital experience that is both efficient and unique?

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Vérification d'identité
Compliance

Should you be wary of remote ID verification solutions?

Even if we’re not aware of it, we go through ID verification almost every day. When we log into a mobile app, open a bank account, subscribe to an insurance policy or rent a car, we have to prove that we are the person who wants to use a given service.

Whereas in the past, face-to-face identification or email and password were sufficient. But with the digitization of services and the increase in cybercrime, there is a growing need for secure solutions, especially for sensitive services.

More and more companies are now using remote ID verification services with a dual goal: fighting fraud and building customer trust. The global identity verification market post COVID-19 is expected to grow from $7.6 billion in 2020 to $15.8 billion by 2025, according to a Markets and Markets research.

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