Help

The IDCHECK.IO Service

Who publishes the IDCHECK.IO service?

The IDCHECK.IO service is published and implemented by AriadNEXT, an expert in document control and provider of security solutions and secured SaaS mode paperless systems. For more information, please visit www.ariadnext.com.

Can I integrate this service into my application?

Private access for developers will be available very soon. It will introduce you to the APIs and SDKs that enable you to integrate IDCHECK.IO services directly into your web or mobile application. If you wish to be personally informed of the availability of these APIs and SDKs, please contact us.

What if I have not found the answer to my question in this help section?

If you haven’t found the answer to your question in this help section, please contact us.

Legal documentation

account

Manage your account

How do I create my account?

Creating your account is very simple. Go here and enter your email and a password, or choose to log in with one click via your Google, Facebook or LinkedIn account. An email confirming the creation of your IDCHECK.IO account will be sent to you.

Can I change my password?

You can change your password either by logging into your account, or by resetting it if you lose it. If you want to change your password by accessing your account, please log in, by clicking on your email address (in the top right), and go to page “Your account”. You then simply enter your old password along with the new password you have selected. No password has been created if you signed up using LinkedIn, Facebook or Google+ provider so there is no way to change password.

I’ve lost my password

If you’ve lost your password, go to the password reset page accessible below the account log-in fields. You will then have to enter your email address. An email will then be sent so you can reset your password. No password has been created if you signed up using LinkedIn, Facebook or Google+ provider so there is no way to reset your password.

How do I delete my account?

You can delete your account by logging into your account page and clicking on the button to delete this account. You will then be disconnected from the service and your account will be deleted. You will receive an email confirming the deletion of your account. IDCHECK.IO however, reserves the right to retain your email address in order to avoid the creation of a new account using the same address.

How do I credit my account?

You can credit your account when you’re logged in, by clicking on your email address, tab “Credit”. You can choose from a selection of direct access credit packs which you pay for straightaway with your credit card. For customized offers, please contact us.

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Importing a document

What types of documents can be analyzed?

IDCHECK.IO aims to be able to analyze any identity document from anywhere in the world, like passports, identity cards, visas, residence permits, driving licenses, etc. Today we support documents issued in over 190 countries, and this expertise is expanding every day. If we are not able to provide you with an automatic analysis, you have the option to ask us to perform a manual analysis, undertaken by our document fraud experts.

How should I proceed?

Whatever your mode of acquisition (scanner, smartphone, camera, etc.), place the image of the document to be analyzed in the download zone. JPEG, PNG, PDF, TIFF formats are accepted. The maximum image size are 4MB for images docs and 3MB for PDF documents !

No document is detected?

The document submitted has not been recognized. Maybe the submitted image cannot be automatically analyzed. For optimal analysis of the submitted documents, we recommend a resolution that permits easy reading of the information printed on the document. If no apparent reason can explain this verification failure, please submit your document for manual analysis by our document fraud experts. No credit will be deducted until a detailed inspection report is returned to you.

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IDCHECK.IO Analysis

What checks are carried out by IDCHECK.IO?

The IDCHECK.IO identity document analysis service is based on a variety of checks. These controls are different depending on the document submitted; they include the verification of compliance of the MRZ or the bar code, compliance between the information in the MRZ or in the bar code and that printed on the document, the overall appearance of the document, the security patterns on the documents and whether the document has expired.

What is an MRZ?

MRZ stands for Machine-Readable Zone. It is an area designed to be automatically read by an optical reader (e.g. a scanner) located at the bottom of identity document (ID cards, passports, residence permits, etc.). It comprises between one and three lines of alphanumeric characters and chevrons (<). Apart from the data already mentioned in the upper part of the document, this zone, with a very precise layout, contains codes enabling a compliance check to be carried out.

How can this analysis be integrated into my process?

The heart of IDCHECK.IO has multiple interfaces. Take a look at our APIs and SDKs and easily integrate our expertise into your solutions.

How does manual analysis work?

You can ask for a manual analysis when our service was unable to process your document automatically. It could be for a document with a damaged or fashioned MRZ, but also for all identity documents without MRZ officially recognized by governments. This manual analysis is performed by an expert in document verification. The result of this analysis is sent to you by email within a maximum of 2 business days. It is an opinion regarding the compliance of the submitted document.

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Analysis results

How do I interpret the results provided?

You get a clear answer regarding the compliance of the document analyzed allowing you to make an informed decision immediately. You can also download a detailed inspection report detailing all the phases of the analysis, a report of the checks performed and the information extracted from the document.

Security and Privacy

When connected to our services, all exchanges are secure. After analyzing your document, we do not keep any trace of them or the report provided (unless explicitly requested by you, see terms and conditions), ensuring total confidentiality of the pieces analyzed.

At what point in the analysis is the credit deducted?

Your verification credits are only deducted when the result of the analysis is obtained and you have been able to access the inspection report.