Users have increasingly high expectations of digital technology. Real-time results, simple and intuitive use are among the criteria on which they base their decisions. It is therefore important to offer solutions that improve the customer’s digital experience. All this while offering the highest level of security in response to these new challenges.
Customer onboarding is an approach by which the company supports a new customer in creating an account or using a service. Indeed, the objective is to mark the beginning of the relationship and to help the customer in the use of the service. Onboarding processes are generally present in the field of IT services and technological products. They are particularly important in the context where the identity of customers must be verified.
Indeed, identity verification, especially in remote situation, plays an important role. First, it is necessary to verify that the person opening an account is who they claim to be. And not an identity thief or a fraudster. Then, this step must be fast, secure, and seamless for the user. With our solutions, we offer a fully automated identity verification. In that way, we improve customer onboarding processes, secure auto enrolment, and provide a better digital experience.
In an increasingly digital-focused market, many companies are seeking to offer the best digital experience to their customers especially during the client onboarding process. Banks, Fintech companies, telecom operators and governmental organisations are one the frontline.
To cope with increased competition from new entrants, online account creation processes need to be as simple, quick, and smooth as possible for the user. On one hand, the number of steps must be reduced, and only the necessary information should be requested. On the other hand, the responses must be in real-time. These elements are essential to propose a great customer onboarding.
Without these fundamental elements, more demanding users will give up before reaching the end of the process. Consequently, there is a high risk that these users start a process with a competing company. With a bad user onboarding, companies can lose new customers.
In the past, customer onboarding process was a long and time-consuming task. In fact, identity documents had to be scanned by the users. In most cases, copies of the digitized documents were sent to data entry platforms, where the work consisted in entering the information visible in the document, and then checking the different data.
On all devices, the use of automated solutions for document verification allows processes to be optimized. First, it reduces processing times, with real-time document verification, and it also reduces the costs associated with manual document processing.
Clearly, automated checks enable companies to reduce their back-office verification costs. In this way, it allows them to improve their efficiency.
Today, customers are sensitive to the digital experience offered by companies, and it starts with the registration process.
To boost loyalty among customers and keep them engaged, companies must offer automatic and secure onboarding process. Especially for financial institutions and other regulated businesses, such as online gambling providers.
The integration of document and ID checking services, designed to offer an immediate response, makes it possible to provide your users with the best possible experience. By accompanying them throughout the process, the risk of drop-out during account creation is minimized. This is one of the best ways to optimize your conversion rates.