Telecom Operators and KYC:
3 main challenges for online subscription

2 March 2022

The digitalization of customer onboarding and the development of eSIM create new challenges for telecom operators.

In an increasingly competitive environment, they must offer their subscribers and new customers access to a fluid and reliable online offer.

The challenges are multiple:

deploying dematerialized online and point-of-sale subscription solutions,
limiting fraud and
respecting current KYC requirements.

Infographics Telcos & KYC: 3 main challenges for subscribing online.

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Mobility: how to offer the best digital experience during customer onboarding?

At times when mobility has become multimodal, customers are increasingly fickle in their choice of transportation.

Whether they want to rent a car, use an electric scooter or take public transport, they look for quick and easy onboarding.
Hence the need for mobility actors to offer adapted solutions.

How to offer a digital experience that is both efficient and unique?

12 May 2022

Customer experience

KYC and User Experience:
How to turn an obligation into an opportunity?

Creating value out of a regulatory requirement: that’s where the potential of KYC process lies (Know your customer).
Checking client ID online during digital transactions becomes the new normal and is now spreading to many unregulated sectors such as HR or mobility (car, scooter rentals…).
At the same time, digitization of uses and services is reaching such a level that what was once considered a hurdle can now contribute to optimizing customer experience.
Let’s see how.

2 March 2022

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Telecom Operators and KYC: 3 main challenges for online subscription